The coronavirus pandemic has changed the world in a lot of ways.Firms from every industry were forced to adjust and most employees had to work from home because of the lockdown measures. For those who work in the financial sector, this means that they have more freedom to use different tools and apps in communicating with clients. While there are many advantages in terms of convenience, this can be an issue as the financial sector is heavily regulated with different laws that focus on data protection.
Companies need to find ways to effectively monitor their employees’ communication and one thing they can do is to document which communication platforms the employees are using. After identifying which devices are being used, companies can then identify what communication channels are being used to contact clients.
It is also good if the firms can update key terms for eDiscovery and communications monitoring. Companies with outdated monitoring practices may create multiple false positives or fail to capture the complete picture of a conversation. Lastly, firms can implement the use of a reliable mobile archiver for call monitoring. These are some things firms can implement regarding their communications monitoring in the pandemic. To learn more, check out this infographic by Telemessage.